iExcel Support is committed to providing quality services to you, and this policy outlines our ongoing obligations in managing your Personal Information.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern how we collect, use, disclose, store, and protect your Personal Information.

A copy of the Australian Privacy Principles can be found at the Office of the Australian Information Commissioner: https://www.oaic.gov.au.

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What Information We Collect and Why

Personal Information is any data that identifies an individual. The types of Personal Information we collect include:

• Name, address, email, and phone number

• Emergency contact details

• Health-related information relevant to our services

• Any other information necessary for providing our services

We collect Personal Information to:

• Provide and improve our disability support services

• Comply with legal and regulatory obligations

• Communicate with clients, employees, and stakeholders

• Maintain accurate records

How We Collect Personal Information: We collect information through:

• Forms completed on our website: www.iexcel.com.au

• Email and telephone communications

• In-person consultations and service agreements

• Client feedback and incident reporting\

 

Sensitive Information

We may collect sensitive information, such as health-related data, but only when:

• It is necessary for service provision

• We have your explicit consent

• It is required by law

Sensitive information is handled with the highest level of security and confidentiality.

 

Storage & Security of Personal Information

iExcel Support takes reasonable steps to protect Personal Information from misuse, loss, and unauthorized access. Our security measures include:

• Secure electronic databases with restricted access

• Physical security measures for hard-copy records

• Secure disposal and de-identification of Personal Information when no longer required

Personal Information is retained for a minimum of 7 years, in compliance with legal and regulatory requirements.

 

Accessing and Updating Your Information

You may request access to your Personal Information or ask for corrections by contacting us in writing.

To protect your data, we may require proof of identity before processing your request. We do not charge a fee for access requests but may charge an administrative fee for providing copies.

 

Website Cookies & Tracking

Our website may use cookies to enhance your experience. Cookies help us:

• Analyze website traffic and usage

• Improve functionality and user experience

You can disable cookies in your browser settings if preferred.

 

Privacy Policy Updates

This Privacy Policy may be updated from time to time and is available on our website.

 

Contact Us

If you have any questions or concerns regarding this policy, please contact us:

iExcel Support
U 8 175 Bunda St, Parramatta Park, QLD 4870
Email: info@iexcelsupport.com.au
Phone: 07 4053 9441

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If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

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This Privacy Policy was last updated on 29/03/2025.